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Sky Q FAQ

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Sky Q FAQ

 Previous Sky+ HD Functionality

 

Are reminders part of Sky Q?

Not at the moment.

 

Can you use a Magic Eye / tvLINK with Sky Q?

No, the Sky Q boxes do not have an RF output.

 

 

Ultra HD

 

What do I need to receive Ultra HD?

In order to view Ultra HD you'll need a compatible TV, a subscription to Sky Q Multiscreen, and a Sky Q 2TB box

 

Is the Sky Q Mini / Sky Q 1TB capable of Ultra HD?

No, only the Sky Q 2TB is capable of outputting Ultra HD

 

Will you be implementing HDR?

We will be launching HDR in the future and we'll post more information about this closer to launch.

 

 

Install

 

I have a FREESAT setup, can I retain this?

Yes you can, please advise this when ordering.

 

Is there a self install option for Sky Q / Sky Q Minis?

We offer self install for existing Sky Q Multiscreen customers looking to add a Sky Q Mini (UK only), this can only be requested by speaking to one of our agents. Self install is not available on the Sky Q 1TB or Sky Q 2TB boxes at the moment.

 

Will Sky Q work with other internet service providers?

Yes it will

 

Can I transfer my recordings from my old box to my new Sky Q box?

Sadly this is not possible.

 

 

Sky Q Multiscreen

 

Can I have multiple Sky Q main boxes?

No, you can have a maximum of one Sky Q 1TB or Sky Q 2TB. 

 

I have Sky Q Multiscreen, how many TV's can I watch on at the same time?

With the Sky Q 1TB you can watch on 2 TV's at the same time. With the Sky Q 2TB you can watch on 3 TV's at the same time.

 

Can I watch third party channels such as BT Sport on my Sky Q Mini?

Please contact your third party provider for more information.

 

Can I Chromecast / AirPlay / Mirror the Sky Q app?

No

Kei
Community Manager

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