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Discussion topic: Sky Q FAQ

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This message was authored by Kei+M This message was authored by: Kei+M

Sky Q FAQ

 Previous Sky+ HD Functionality

 

Are reminders part of Sky Q?

No.

 

Can you use a Magic Eye / tvLINK with Sky Q?

No, the Sky Q boxes do not have an RF output.

 

 

Ultra HD

 

What do I need to receive Ultra HD?

In order to view Ultra HD you'll need a compatible TV, a subscription to UHD (requires HD subscription), and a compatible Sky Q box (Sky Q 2TB or Sky Q 1TB UHD).

 

Is the Sky Q Mini capable of Ultra HD?

No.

 

Install

 

I have a FREESAT setup, can I retain this?

Yes you can, please advise this when ordering and when the engineer arrives.

 

Is there a self-install option for Sky Q / Sky Q Minis?

  • We offer self-install for Sky Q Minis, you can order via the TV or online here.
  • We may also offer a self install where we suspect a faulty existing box.
  • If a customer upgrades their main Sky Q box they'll be given the option to self-install
  • Customers who are returning to Sky Q after a short period away from Sky might be given the option to self-install.

Will Sky Q work with other internet service providers?

Yes.

 

Can I transfer my recordings from my old box to my new Sky Q box?

No.

 

 

Multiscreen

 

Can I have multiple Sky Q main boxes?

No, you can have a maximum of one Sky Q 1TB or Sky Q 2TB. 

 

I have Sky Q experience / multiscreen, how many TV's can I watch on at the same time?

-The Sky Q 1TB you can watch on 2 TV's at the same time.

-The Sky Q 1TB UHD you can watch on 3 TV's at the same time.

-The Sky Q 2TB you can watch on 3 TV's at the same time.

 

Can I watch third party channels such as BT Sport on my Sky Q Mini?

If you subscribe to BT Sport through Sky you'll receive BT Sport on all of your boxes. If you subscribe through BT please contact them for more details.

Kei
Community Manager

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