Sky Q Downloads not starting stuck at 0%

[Scottyboy99]

Maybe it's a temporary issue but is there a

sky Q issue with downloading shows on the box. I've tried a few off catch up and/or available now and they are sticking at 0% and not getting anywhere. I tried a power

cycle of the box but has made no difference 

[MightyQuinn]

Hi @Scottyboy99   I would reboot your broadband router to refresh its DNS. Clear the download queue and tidy up all the failed downloads by deleting them from the deleted section.

[Scottyboy99]

Thanks but still not working. Was fine last night as it looks like things were downloaded yesterday (not by me). Is anyone having issues with this at the moment? I have tried things from different channels as a test .ie. Sky Max, Alibi, BBC but all the same

[Mark568]

Have the same issue here too , stopped working at around midnight last night., and reset router and still no joy this mornng ..

[Scottyboy99]

Thank you Mark. You don't have Virgin broadband by any chance? I noticed on Sky Glass forum there are many irate users (all with Virgin as their provider) bemoaning total loss of connectivity to just Sky Glass, 

[Mark568]

yes i do have virgin broadband.. as sky only do 8mb broadband here.. and internet works fine with everythis else..