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Discussion topic: Sky Q Downloads not starting stuck at 0%

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This message was authored by Scottyboy99 This message was authored by: Scottyboy99

Sky Q Downloads not starting stuck at 0%

Maybe it's a temporary issue but is there a

sky Q issue with downloading shows on the box. I've tried a few off catch up and/or available now and they are sticking at 0% and not getting anywhere. I tried a power

cycle of the box but has made no difference 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Sky Q Downloads not starting stuck at 0%

Posted by a Superuser, not a Sky employee. Find out more

Hi @Scottyboy99   I would reboot your broadband router to refresh its DNS. Clear the download queue and tidy up all the failed downloads by deleting them from the deleted section.

Scottyboy99
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This message was authored by Scottyboy99 This message was authored by: Scottyboy99

Re: Sky Q Downloads not starting stuck at 0%

Thanks but still not working. Was fine last night as it looks like things were downloaded yesterday (not by me). Is anyone having issues with this at the moment? I have tried things from different channels as a test .ie. Sky Max, Alibi, BBC but all the same

This message was authored by Mark568 This message was authored by: Mark568

Re: Sky Q Downloads not starting stuck at 0%

Have the same issue here too , stopped working at around midnight last night., and reset router and still no joy this mornng ..

Scottyboy99
Topic Author
This message was authored by Scottyboy99 This message was authored by: Scottyboy99

Re: Sky Q Downloads not starting stuck at 0%

Thank you Mark. You don't have Virgin broadband by any chance? I noticed on Sky Glass forum there are many irate users (all with Virgin as their provider) bemoaning total loss of connectivity to just Sky Glass, 

This message was authored by Mark568 This message was authored by: Mark568

Re: Sky Q Downloads not starting stuck at 0%

yes i do have virgin broadband.. as sky only do 8mb broadband here.. and internet works fine with everythis else..

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