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Discussion topic: Sky Q Box not connecting to WiFi

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This message was authored by Lewis82 This message was authored by: Lewis82

Sky Q Box not connecting to WiFi

Hi, my Sky Q Box keeps losing connection with my non-Sky broadband.

 

This has only happened since I tried to connect a mini box to the main Sky Q box yesterday. 

I really don't want to use Ethernet cables as it would be difficult where the router is.

 

I've done the work obligatory switching off and on again but no luck. Just connects for a minute or so then drops out.

 

any ideas what I'm doing wrong? 

 

 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q Box not connecting to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Lewis82 wrote:

Hi, my Sky Q Box keeps losing connection with my non-Sky broadband.

This has only happened since I tried to connect a mini box to the main Sky Q box yesterday. 

I really don't want to use Ethernet cables as it would be difficult where the router is.

I've done the work obligatory switching off and on again but no luck. Just connects for a minute or so then drops out.

any ideas what I'm doing wrong? 


Hi @Lewis82 

Try completely resetting the Q box Network.

First reset your broadband router.

On 3rd party broadband reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to 3rd party router
As you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

 

Lewis82
Topic Author
This message was authored by Lewis82 This message was authored by: Lewis82

Re: Sky Q Box not connecting to WiFi

Thanks for this, unfortunately that didn't work either

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q Box not connecting to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Lewis82 wrote:

Thanks for this, unfortunately that didn't work either


Is the mini box still powered on @Lewis82 ?

If it is try the network reset again with the mini completely powered off at the mains.

Lewis82
Topic Author
This message was authored by Lewis82 This message was authored by: Lewis82

Re: Sky Q Box not connecting to WiFi

@oldfella great advice! This has worked, thanks very much 😊

This message was authored by weezel This message was authored by: weezel

Re: Sky Q Box not connecting to WiFi

I am having exactly the same problem...any help out there

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Sky Q Box not connecting to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@weezel wrote:

I am having exactly the same problem...any help out there


Hi @weezel Have you carried out the steps advised by @oldfella ?

Or try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes

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I used to have superpowers… But a therapist took them away.
This message was authored by weezel This message was authored by: weezel

Re: Sky Q Box not connecting to WiFi

Will try later

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