Sky Q Box keeps disconnecting from signal

[Guvnor55]

Hi, I love my Sky Q Box but it does have an annoying habit of disconnecting from the internet and just showing the roundy-roundy blue light, and making a whirring sound from inside the box.
I then have to unplug the power, wait half a minute (not sure if I should?) then reconnect the power and it gets back to normal within a few minutes.

Do I have a faulty box?

Many thanks, Guv

[Tom-W19]

Hi @Guvnor55 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.