Sky Q Box and Booster disconnected

[Mags54]

Sky Q box stopped connecting with Sky router last night. Multiple attempts to reconnect following all instructions. Sky booster also not connecting to SkyQ.  Internet is working perfectly with other devices being used. This has happened in past but always able to reconnect. 

[Tom-W19]

Hi @Mags54 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mags54]

Hi Tom. 

Many thanks  for your reply. I had one final try yesterday evening and have had success. Disconnected all devices then brought booster right next to hub and they then connected.. Then the Q box was able to connect when booster was back in its usual place. Never had to do this before but it worked! 

@Tom-W19