Sky Q Box Fan going constantly and won't record until the Unit is recorded.

[VC3]

When I return to the house, the Sky Q Box is inevitably going and no recording has taken place. In order to restore the green light, I have to disconnect from the mains and then reconnect. I am having to do this almost daily and it invariably doesn't record when I am out, which rather defeats the purpose! Of course no number available to ring Sky and their App is useless to deal with this. Want a new box, but of course they are virtually impossible to contact 'in person's.

[Tom-W19]

Hi @VC3 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147