Sky Q. Blue talk button not working for months

[Paisley2017]

The blue sky talk button does not work. It just says , sorry we didn't get that, please hold the button and try again. It's been like this on and off for ages but now it does it all the time. I have switched both router and box off and on again, no difference. Any ideas please

[mikealanr]

Hi @Paisley2017 

You have posted in the Sky Stream board. Hopefully a moderator will move then post for you shortly and someone with more current knowledge will be able to assist.

MikeAlanR

[Daniel0210]

@Paisley2017 

I've moved your post to the Sky Q board.

The first thing you can do is check that the voice button isn't restricted by dirt or a piece of fluff stuck underneath it, then check the actual microphone is not blocked or restricted. It's a small hole in the centre of the remote below the Sky button.

After then checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

[Laing1]

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@Paisley2017 wrote:

The blue sky talk button does not work. It just says , sorry we didn't get that, please hold the button and try again. It's been like this on and off for ages but now it does it all the time. I have switched both router and box off and on again, no difference. Any ideas please

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@Paisley2017 have you tried rebooting your broadband router then your Q box