Sky Q / BT Broadband

[J+WILLA]

Despite having perfect signal, after connecting to our BT WiFi network, the Sky Q box loses connection. This has only started hapenning in the last couple of days and is infuriating - why wont it work?!?! Please help 🙏 

[nigea99]

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@J+WILLA wrote:

Despite having perfect signal, after connecting to our BT WiFi network, the Sky Q box loses connection. This has only started hapenning in the last couple of days and is infuriating - why wont it work?!?! Please help 🙏 

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hi @J+WILLA 

Have you tried rebooting your router followed by your Main box  - If not may I suggest you do (or even again if you already have) 

[J+WILLA]

Hello - thanks for the reply. I did this yesterday and it worked throughout the evening, but having got back today, I'm back to square one with the connection dropping out after a few minutes 😐. I'll give it another go ...

[J+WILLA]

Nope - still not working. Please can someone from Sky contact me and sort this out?