Sky Q Apps pixelating

[sirrius50x]

Thanks for the update Daniel, can you ensure that all teams in Sky are aware of this - as customers we are being asked to jump through multiple hoops, software updates, hard drive resets, etc and even engineers being sent and boxes replaced, all un-necessarily which is un-acceptable and costing Sky a whole heap of money 

It would also be good to have a standardised approach for compensation for all of us who have raised this - as it is piecemeal - there should be a standard policy 

[NeillG1]

Do we all get compensation in the meantime?

[Laing1]

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@NeillG1 wrote:

Do we all get compensation in the meantime?

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@NeillG1 Sky won't know who affected and who's not and they can't identify you from your username on here. So you would need to contact Sky about this 

[Bob+Niro]

I'm sorry I didn't see Daniel's update before I rang Sky. I spent 45 minutes on the phone with someone who was giving totally conflicting messages. I mentioned there were over 300 posts on this forum about the issue. He said 300 is a small number comsidering their number of customers so it could be a hardware issue and he therefore scheduled an engineer visit for Friday. This was after doing a reset and checking my broadband speed.

And this is the confusing piece that I hope someone can help me with. He said at the end of the conversation after I asked him to log my call as a complaint that I don't have Netflix with Sky so it's not an issue for Sky but Netflix. This totally threw me. I thought Netflix was included in basic package? If I don't have Netflix with Sky how can I access it through the Sky homepage?There is no mention of Netflix on my Sky bill/account. Is this the same with everyone?

I think I'll cancel engineer visit as I don't see the point.

[Meldrewman]

Using their argument that Netflix isn't their responsibility one could argue that this applies to any service accessed via the Sky box. 

Unless accessing directly via my smart TV ALL channels are accessed via Sky and are therefore surely affected by any issue with the Sky platform. 

or am I incorrect? Sky, your thoughts?

[thatisi]

 @Bob+Niro  You may have Netflix via another service.  Free with EE, Tesco, or the like.  You can still watch through the Netflix app on Sky, but it's not being billed (free or otherwise) from Sky.  BUT, it's still an issue with Sky if the apps continue to pixellate when viewing through the Sky Q box and no issues at all when using Freeview, laptop, etc.

(removed)

I moved to Sky Stream (completely unrelated to this) and haven't had any pixellation issue since, for over a week now.

Moderator note: Removed inappropriate language

[Bob+Niro]

Thanks. I have Netflix apps on my TV and no experience of pixilation on that. He did confuse me though when he said I don't have Netflix on my Sky account even though for convenience this is where I watch it.

[ak777]

It appears to be getting worse. Green screen on Apple +, I'd say around 10-15 times on a 45 min episode of Ted Lasso! Anyone else seeing it happen more and more at night time? 

[JibbaJoy]

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@ak777 wrote:

It appears to be getting worse. Green screen on Apple +, I'd say around 10-15 times on a 45 min episode of Ted Lasso! Anyone else seeing it happen more and more at night time? 

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Hi, yes I had a lot of green screen issues  couple of weeks ago but seems to have stopped since I put a passive cooler on top of the main box (defrosting plate on left-hand side).

[Tupac96]

Has this issue been resolved yet? It effects Netflix, Prime and now YouTube on my Sky Q main box.

Hope Sky will compensate us.

[Caliban_knight]

Having the exact same issue. Has anyone heard any more from sky for a fix?

[geoffwarwick]

I've been getting this problem more for three weeks. Netflix and Disney are fine on my tv but pixelated through Sky Q. Apple TV is fine through my Apple box but I keep getting green outs from the sky box. 
this is incredible given the amount of money we pay. Sky Q seems to be broken and no longer fit for purpose. 

[JibbaJoy]

Just watching  westworld on channel 5 this afternoon and during the 5 mins that I could stand it I had to enter my pin code at least 5 times - every time it pixelated it would drop out and request the perantal pin code; gave up after that 😒

Anyone else seen this? 

[Cowleystjames]

Had pixelation on Sky Q watching Netflix, Amazon or Disney for a few weeks. But this afternoon did a manual update via settings and watched a movie on Disney with no problems for the first time in ages. 
Perhaps Sky has released a fix on the software update

[JibbaJoy]

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@Cowleystjames wrote:

Had pixelation on Sky Q watching Netflix, Amazon or Disney for a few weeks. But this afternoon did a manual update via settings and watched a movie on Disney with no problems for the first time in ages. 
Perhaps Sky has released a fix on the software update

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What software version are you on now @Cowleystjames ?