Sky Q Apps and others have disappeared and nothing worked.

[nad1611]

Ok. Thanks.  I'll try now and come back. 

[nad1611]

Should it be asking me to press and hold the WPS button after selecting the Wired option ? 

[oldfella]

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@nad1611 wrote:

Should it be asking me to press and hold the WPS button after selecting the Wired option ? 

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No @nad1611 

It may ask but don't press any WPS buttons.

Just wait to see if it connects after selecting connect wired.

[nad1611]

So it has asked but if not showing as "obtaining  IP address ". I'm presuming if we have a VPN then that will be unsuccessful?

Yes, has now said No IP adresss obtained. 

[oldfella]

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@nad1611 wrote:

So it has asked but if not showing as "obtaining  IP address ". I'm presuming if we have a VPN then that will be unsuccessful?

Yes, has now said No IP adresss obtained. 

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Not sure what happens if you have a VPN @nad1611 

[nad1611]

Ok. Will do some research. Thanks for your help. 

[oldfella]

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@nad1611 wrote:

Ok. Will do some research. Thanks for your help. 

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Hi @nad1611 

Main thing when connecting by Ethernet is to carry out a Network reset (with the Ethernet connected) and do not carry out any WPS.

This helps to force the Q box to use the Ethernet.