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Discussion topic: Sky Q 2TB box stuck on standby? Again and again!

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This message was authored by Nik+TP This message was authored by: Nik+TP

Sky Q 2TB box stuck on standby? Again and again!

Hi - at the moment, every morning we need to reset the main Q box by pulling the power to the unit. The box gets stuck on standby overnight. This also impacts functionality of our mini boxes. 
And it's getting tedious to say the least. Have people had this issue? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q 2TB box stuck on standby? Again and again!

Posted by a Superuser, not a Sky employee. Find out more

@Nik+TP 

Are your standby settings set to eco? If so, and the times this is happening is before 0545 see this link

https://www.sky.com/help/articles/using-the-standby-settings

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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