Sky News only available in SD

[Raff6]

I've recently had Sky Q reinstalled with HD pack but Sky News on 501 is showing in SD. I can see the HD version on channel 881 but I can a message saying I need to upgrade.  Surely Sky News HD is included with other HD channels ?

[Laing1]

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@Raff6 wrote:

I've recently had Sky Q reinstalled with HD pack but Sky News on 501 is showing in SD. I can see the HD version on channel 881 but I can a message saying I need to upgrade.  Surely Sky News HD is included with other HD channels ?

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@Raff6 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Raff6]

Thanks for the suggestion.  I've tried that but unfortunately the problem is still there.

[oldfella]

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@Raff6 wrote:

Thanks for the suggestion.  I've tried that but unfortunately the problem is still there.

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Hi @Raff6 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Raff6]

Thanks again @oldfella but that also had no effect.  Might need to phone Sky on this one, bit of a mystery.

[oldfella]

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@Raff6 wrote:

Thanks again @oldfella but that also had no effect.  Might need to phone Sky on this one, bit of a mystery.

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Last suggestion @Raff6 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Raff6 · Accepted solution]

This question has been resolved via a different route.

[oldfella]

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@Raff6 wrote:

This question has been resolved via a different route.

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Hi @Raff6 

As you have marked your post as the Answer can you please notify the forum of the resolution.