Sky Mini Q picture freezes, slow to change channel

[NaW17]

I have Sky Q and 2 X Mini's, about 2 years old.  1 of the mini's is the issue after about 3 mins of watching sky channel's

• pictures freeze
• wont change channel

The wifi connection seems ok as can watch Netflix/Prime via the Smart TV app's with no issue.  I have unplugged the mini Q and left it off power for 8+ hours but when plugged back in and rebooted  after about 5 mins the same "stuttering" of picture and inability to switch channels happens.

Any suggestions or is it a "long wait" call to Sky?  Thanks

[oldfella]

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@NaW17 wrote:

I have Sky Q and 2 X Mini's, about 2 years old.  1 of the mini's is the issue after about 3 mins of watching sky channel's

• pictures freeze
• wont change channel

The wifi connection seems ok as can watch Netflix/Prime via the Smart TV app's with no issue.  I have unplugged the mini Q and left it off power for 8+ hours but when plugged back in and rebooted  after about 5 mins the same "stuttering" of picture and inability to switch channels happens.

Any suggestions or is it a "long wait" call to Sky?  Thanks

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Hi @NaW17 

Your WiFi Network is irrelevant to mini use unless you are on Sky Broadband.   On 3rd party broadband minis connect to WiFi generated by the main Q box.

You could try swapping the two minis around and see if the issue is with a oarticukar mini or it's location.

[NaW17]

Thanks to oldfella for teh comment.  My broadband is from SKY aswell and as I mentioned the Apps on the Smart TV work fine.  My view is the mini Q has a fault.  Does anyone know how to log a fault call with Sky?

[Laing1]

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@NaW17 wrote:

Thanks to oldfella for teh comment.  My broadband is from SKY aswell and as I mentioned the Apps on the Smart TV work fine.  My view is the mini Q has a fault.  Does anyone know how to log a fault call with Sky?

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@NaW17 Have you tried @oldfella suggestion of swapping the mini boxes over to see if it's the location or the box ?  You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[Tom-W19]

Hi @NaW17 

Have you tried resetting the network connection on the affected Mini and going through the process of reconnecting the Mini to your Main Q box?