Sky Glass tv with sky q issues

[Deborahd73]

We went back to Sky Q from Sky Glass however the Glass tv is getting confused constantly and keeps taking me to the glass home page which we're not subscribed to anymore and I can't get back on to the Q homepage. The remote will not work. Currently sitting with no tv. Does anybody know how to resolve this? 

[GD1]

@Deborahd73  Are you using the Q remote with the Q box or the Glass remote?

[Deborahd73]

It's the q remote.

[oldfella]

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@Deborahd73 wrote:

We went back to Sky Q from Sky Glass however the Glass tv is getting confused constantly and keeps taking me to the glass home page which we're not subscribed to anymore and I can't get back on to the Q homepage. The remote will not work. Currently sitting with no tv. Does anybody know how to resolve this? 

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Hi @Deborahd73 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you had to press the Standby button on the Q box

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Chodley]

You just have to select the HDMI input on the Glass remote don't you?

[Deborahd73]

Thank you for the reply we've had an engineer out and he was also baffled. I've since spoken to sky and they're sending a new glass remote to try again.

[TimmyBGood]

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@Deborahd73 wrote:

 they're sending a new glass remote to try again.

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Note that this should be the 'no subscription' Glass remote (with YouTube and Netflix buttons instead of Playlist and Voice) rather than the regular one.