Sky Fibre Sky WiFi Max and Sky Q Mini

[Adele+Andrews]

For a long time, I had a very stable connection at home. I had sky broadband superfast and broadband boost. I had sky Q in a main living room and a sky Q mini box in a second living room.

Last week I upgraded to sky fibre 300 and just noticed that when working from home upstairs teams calls were a little bit glitchy. Sky Q boxes were working fine.

I have now upgraded to Sky Wi-Fi Max as from yesterday. I have noticed that the Sky Q mini box in my second sitting room does not connect. When it does it only works for about 30 seconds. I am thinking of going back to my broadband superfast broadband boost. Can anyone help. Thank you. 

[oldfella]

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@Adele+Andrews wrote:

For a long time, I had a very stable connection at home. I had sky broadband superfast and broadband boost. I had sky Q in a main living room and a sky Q mini box in a second living room.

Last week I upgraded to sky fibre 300 and just noticed that when working from home upstairs teams calls were a little bit glitchy. Sky Q boxes were working fine.

I have now upgraded to Sky Wi-Fi Max as from yesterday. I have noticed that the Sky Q mini box in my second sitting room does not connect. When it does it only works for about 30 seconds. I am thinking of going back to my broadband superfast broadband boost. Can anyone help. Thank you. 

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Hi @Adele+Andrews 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.