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Discussion topic: Sky F1 sound

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This message was authored by Simon-Flibster This message was authored by: Simon-Flibster

Re: Sky F1 sound

Confirmed here that F1 UHD is only Stereo PCM not 5.1

However, I changed the settings on the SkyQ box to 1080p and once I flipped up and down a channel it switched to 5.1, but only 1080p.  But, I then changed the video signal back to 4k and it kept the 5.1 audio and gave me the 4k feed.  Just don't change the channel afterwards as it'll go back to stereo.

 

Strange as it all worked fine last year.

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky F1 sound

Posted by a Sky employee

Hi all,

 

Thank you for reaching out on Community and sharing what has been happening with the Sky Sports F1 audio 🙂

 

This has been flagged and is a known issue getting looked into.

 

Once we have more details to share on this one we will make sure to update the thread.

 

Marking this as an answer so that other users can quickly see this info at the top of the thread.

 

Thanks,

Daniel
Community Moderator
This message was authored by Matt19849 This message was authored by: Matt19849

Re: Sky F1 sound

Geeze they just fixed something and it deafened me! 

This message was authored by ozsat This message was authored by: ozsat

Re: Sky F1 sound

Posted by a Superuser, not a Sky employee. Find out more

It has now been fixed on SkyQ

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SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

This message was authored by nigea99 This message was authored by: nigea99

Re: Sky F1 sound

Posted by a Superuser, not a Sky employee. Find out more

@Matt19849 wrote:

Geeze they just fixed something and it deafened me! 


Yes it appears so. 

 

The level was very low so I guess it might have been a shock for anyone still watching it

This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Sky F1 sound

Posted by a Sky employee

Hello everyone.

 

Apologies for the delay getting a further comment on this from myself! 🙂

 

As some users seen (or heard 😅), the audio issues were resolved.  

 

I'm locking this thread down and marking this answer for easy viewing for other users but if anyone experiences anything similar in future, get a new thread started.  

 

Thanks again everyone for taking the time to flag this issue last week as this is what led to getting this fixed as quickly as it did 🙂

Daniel
Community Moderator
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