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Discussion topic: Sky EL022 wideband satellite and new freesat 4k box is telling me there is no signal. Can anyone hel

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This message was authored by: Lauz80

Sky EL022 wideband satellite and new freesat 4k box is telling me there is no signal. Can anyone hel

We had Sky Q and have a EL022 wideband satellite and our new freesat 4k box is telling me there is no signal. Can anyone help please. I was under the impression this would work no issue with a new freesat box.

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This message was authored by: Godfrey

Re: Sky EL022 wideband satellite and new freesat 4k box is telling me there is no signal. Can anyone

Posted by a Superuser, not a Sky employee. Find out more

@Lauz80 

 

 Try this ..............

 

  • On your remote control press "Home"
  • Select "Settings"
  • Select "Freesat Channels"
  • Select "Channel Scan"
  • Select "Begin Channel Scan"
  • During the Signal Test, the LNB type should be identified;
  • Select "Proceed to Set Up Your Channels"
  • Enter your postcode
  • A channel search should then find your "Freesat Channels" and resolve the issue. 

Godfrey.

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This message was authored by: Lauz80

Re: Sky EL022 wideband satellite and new freesat 4k box is telling me there is no signal. Can anyone

Hello Godfrey

 

I've just got it sorted it wasn't showing me the lrb option but it seems I had the cables pulled too taught and pushing them back and giving them slack worked despite them being fully screwed in to the back of the box 🤦🏼‍♀️ rookie error! 

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