Sky Cinema says I need to upgrade when I’m already subscribed?

[Chodley]

Have done. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Snoopy001]

Where does the chat come up as I can't see it anywhere 

[Chodley]

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@Snoopy001 wrote:

Where does the chat come up as I can't see it anywhere 

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Should be a coloured chat bubble on this page.

[Snoopy001]

Again I'm getting a msg saying I need to upgrade when I already pay for sky cinema. I think this is the3rd time now. Can someone put me in touch with an engineer please?

[Daniel0210]

@Snoopy001 

What was the outcome of the previous escalations to a member of the Messaging Team?

[Snoopy001]

They sorted within minutes 

[UB44]

I am having the same issue sky cinema saying to upgrade and then when i click to upgrade it says im already subscribed which i am 

[Laing1]

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@UB44 wrote:

I am having the same issue sky cinema saying to upgrade and then when i click to upgrade it says im already subscribed which i am 

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@UB44 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent UB44 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Rosalindland]

I am having the same problem I'm already subscribed but has not work only installed yesterday