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Discussion topic: Sky Cinema Movies downloading but stop playing and freeze entire screen

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This message was authored by: Cori90

Sky Cinema Movies downloading but stop playing and freeze entire screen

Downloaded movies from sky cinema and they do start playing and at some point of the movie it stops playing and freezes on the screen. I go back to sky cinema and delete the download and when attempting to download again it appears back on my recordings list at its previous recording and when I go onto it, it is at the exact point it was previously recorded and stopped playing. Any help greatly appreciated. 

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This message was authored by: Laing1

Re: Sky Cinema Movies downloading but stop playing and freeze entire screen

Posted by a Superuser, not a Sky employee. Find out more

@Cori90 wrote:

Downloaded movies from sky cinema and they do start playing and at some point of the movie it stops playing and freezes on the screen. I go back to sky cinema and delete the download and when attempting to download again it appears back on my recordings list at its previous recording and when I go onto it, it is at the exact point it was previously recorded and stopped playing. Any help greatly appreciated. 


@Cori90 when you delete it you then need to go into the delted section and delete it from there then it will allow you to download it again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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