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Discussion topic: Sky Cinema Live view not working @ 28-7-2023

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Message posted on ‎01 Aug 2023 07:56 PM

Sky Cinema Live view not working @ 28-7-2023

Is anyone getting poor display/no

display across the sky cinema channels only but all other channels work since Saturday 29th July 2023?

 

Cinema channels overlap and screen shows as though it's been damaged 

All lead connections are tight, recording and downloading works on Sky , just the live view isn't working 

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Message posted on ‎01 Aug 2023 07:59 PM

Re: Sky Cinema Live view not working @ 28-7-2023

Posted by a Superuser, not a Sky employee. Find out more

@brian+ds  What message do you get on live channels?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎01 Aug 2023 08:36 PM

Re: Sky Cinema Live view not working @ 28-7-2023

No message just a scrambled screen - 

seems to be any Sky cinema program before 8pm as they work now, so I'll need to check in the morning to see if it's the same problem before 8pm

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Message posted on ‎01 Aug 2023 08:52 PM

Re: Sky Cinema Live view not working @ 28-7-2023

Posted by a Superuser, not a Sky employee. Find out more

@brian+ds  Do you mean the image is pixellated?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎01 Aug 2023 09:25 PM

Re: Sky Cinema Live view not working @ 28-7-2023

Yes it is

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Message posted on ‎01 Aug 2023 09:26 PM

Re: Sky Cinema Live view not working @ 28-7-2023

Yes it is pixelated 

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Message posted on ‎03 Aug 2023 07:42 AM

Re: Sky Cinema Live view not working @ 28-7-2023

No message and it's still pixelating even after 8pm yesterday:((

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