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Discussion topic: Sky Box - fan noise coming on intermittently

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This message was authored by ShirlR This message was authored by: ShirlR

Sky Box - fan noise coming on intermittently

I have actually no idea what the problem is. 

There is no option for just a 'general enquiry' to Sky.  

My Sky Box - every so often - has a fan noise coming on and I can only stop it by pulling out plug connections or switching off at the mains. 

I would like an engineer to come to check this out for me, and also maybe my broadband input needs raising or upgrading?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Box - fan noise coming on intermittently

Posted by a Superuser, not a Sky employee. Find out more

@ShirlR which Sky box are you meaning?

 

None of Sky hubs used for broadband contain fans. The main Sky Q and Sky+HD boxes contain a hard disc which can make a noise and they do have cooling fans. General rule is not to place anything on top,of Sky TV boxes and avoid putting them on a carpeted floor as both interfere with the cooling.

 

The fan switching in or out has no relation to your broadband speed it is normally because the unit is getting too warm. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Box - fan noise coming on intermittently

Posted by a Superuser, not a Sky employee. Find out more

@ShirlR wrote:

and also maybe my broadband input needs raising or upgrading?


It's up to you to choose a different broadband technology, if that's available at your address.

 

Putting the address into the BT Wholesale Availability Checker should indicate the infrastucture in the area.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
ShirlR
Topic Author
This message was authored by ShirlR This message was authored by: ShirlR

Re: Sky Box - fan noise coming on intermittently

@Chrisee 

I dont have anything resting on the box at all, and there is definitely a fan sound coming from it.

I have a photo but it doesn't seem easy to upload it.

This message was authored by GD1 This message was authored by: GD1

Re: Sky Box - fan noise coming on intermittently

Posted by a Superuser, not a Sky employee. Find out more

@ShirlR  The only boxes with a fan on is Sky +Hd & Sky Q boxes for the TV service, are you referring to this at all?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

ShirlR
Topic Author
This message was authored by ShirlR This message was authored by: ShirlR

Re: Sky Box - fan noise coming on intermittently

@Chrisee 

Yes.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Box - fan noise coming on intermittently

Posted by a Superuser, not a Sky employee. Find out more

@ShirlR as I posted both of the main Sky TV boxes contain hard discs and cooling fans either of which will make a noise. Unless the case feels abnormally hot (ie you cannot leave your hand on the upper surface) there is nothing to worry about. Do ring Sky if you are worried but getting engineer out this side of Christmas is unlikely.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
ShirlR
Topic Author
This message was authored by ShirlR This message was authored by: ShirlR

Re: Sky Box - fan noise coming on intermittently

@Chrisee 

Thanks for your reply.  The Box is SkyQ and it doesn't get hot.

This only seems to happen when I use Paramount.

The other Apps seem to run perfectly.

 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Box - fan noise coming on intermittently

Posted by a Superuser, not a Sky employee. Find out more

@ShirlR the fact the fan runs is not a fault as such so Sky are unlikely to replace the unit if isn't overheating . Cant explain why it only runs wiith that app though. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Box - fan noise coming on intermittently

Posted by a Superuser, not a Sky employee. Find out more

@Chrisee wrote:

@ShirlR Cant explain why it only runs wiith that app though. 


Perhaps the app works the CPU a little harder than the others and requires fan cooling.  It may be 'normal'.

 

Of course it may be a software issue which shouldn't be overworking the CPU but it's not regularly reported here.

I am just another Sky customer and my views are my own
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