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Discussion topic: Sky Atlantic previous episodes want me to upgrade

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This message was authored by 1655KIRB This message was authored by: 1655KIRB

Sky Atlantic previous episodes want me to upgrade

I have sky signature pack and can watch sky Atlantic live. When I try to watch something in the past that is on sky Atlantic (Lockerbie) I am unable to download anything. I click to download in SD and I am being asked to upgrade my subscription.  I have sky signature pack on my bill.

i have recently had a new sky q box which I have reconnected the mini box too.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Atlantic previous episodes want me to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@1655KIRB wrote:

I have sky signature pack and can watch sky Atlantic live. When I try to watch something in the past that is on sky Atlantic (Lockerbie) I am unable to download anything. I click to download in SD and I am being asked to upgrade my subscription.  I have sky signature pack on my bill.

i have recently had a new sky q box which I have reconnected the mini box too.


@1655KIRB 

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

You need to do this on the main box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
1655KIRB
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This message was authored by 1655KIRB This message was authored by: 1655KIRB

Re: Sky Atlantic previous episodes want me to upgrade

Yes I have done this - changed it to SD and still says I don't have the subscription 

This message was authored by JacGolden This message was authored by: JacGolden

Re: Sky Atlantic previous episodes want me to upgrade

Same here.  I watched the first episode of Lockerbie on Atlantic HD but to watch any further episodes it wants me to upgrade to UHD!  Why?  My mum had UHD on her Sky box and we couldn't notice any difference between that and the normal HD.  Is this just Sky trying to get even more money out of it's customers for content that used to be avilable on HD?

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Atlantic previous episodes want me to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@JacGolden wrote:

Same here.  I watched the first episode of Lockerbie on Atlantic HD but to watch any further episodes it wants me to upgrade to UHD!  Why?  My mum had UHD on her Sky box and we couldn't notice any difference between that and the normal HD.  Is this just Sky trying to get even more money out of it's customers for content that used to be avilable on HD?


No. It is available in HD

This message was authored by JacGolden This message was authored by: JacGolden

Re: Sky Atlantic previous episodes want me to upgrade

Thanks.  I'll have to give Sky a call tomorrow as only episode one, which I've watched, is showing as HD but all the other episodes are UHD and it's trying to get me to upgrade to UHD to watch them. 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Atlantic previous episodes want me to upgrade

Posted by a Superuser, not a Sky employee. Find out more

By default yes but you just hit "All formats"

This message was authored by JacGolden This message was authored by: JacGolden

Re: Sky Atlantic previous episodes want me to upgrade

Ahhh, thank you.  Sorry to sound dumb but where do I find 'all formats'? Thanks in advance.  

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Atlantic previous episodes want me to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@JacGolden wrote:

Ahhh, thank you.  Sorry to sound dumb but where do I find 'all formats'? Thanks in advance.  


@JacGolden 

you can change the default only on your main box  by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', .


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by JacGolden This message was authored by: JacGolden

Re: Sky Atlantic previous episodes want me to upgrade

OMG thanks so much it worked!  😁 

Thank you! 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Atlantic previous episodes want me to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@JacGolden wrote:

Ahhh, thank you.  Sorry to sound dumb but where do I find 'all formats'? Thanks in advance.  


When you choose the programme, it's one of the buttons you can scroll through.

You can set the default too as above.

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