@Mbg9358 wrote:
Having had a recommendation to watch Penguin on Sky Atlantic I found it tonbut upon trying to watch I received the on screen message that I needed the upgrade. I was however able to view whatever was currently showing on the channel.
Why did this happen?
I have Sky Signature.
hi @Mbg9358
As the default download quality is set to HD (high Definition) not SD, then if you do not have the HD add on when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)
You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences
(Please note this setting can only be set on the Main box)
Although for this it might alternatively be that you have downloaded the UHD version without the UHD add on
