When I check the sky app to see whether there is an issue with WiFi or broadband. It's telling me that sky q has a problem. It highlights one of our 4 mini boxes. I have checked the serial numbers on the back and one is different from box to app. I called sky they sent an engineer out who advised that everything looks fine and it's an issue with the app. Then I'm to check again after he reset the whole system but give it time. Problem still exists..... any ideas? Thanks 🤩
It may also be worth adding that everything is working ok at present tv wise but if there is an issue with speed etc it's only telling me that there is a problem with that minibox alone. It also mentions last December as the date it was last checked.
Intermittent speed issues However if I go to the app to run a test it points to the sky q mini box - the one that the serial number doesn't match the hardware.
Sometime the channels freeze and my boy complains about freezing on his x box. Not all of the time but the app still points to this unknown mini box it's v weird.
