Skq q. Ox is connected to the tv but no picture or sound

[jbutler]

SKY Q Box is connected to the TV but get no sounds or picture and have restarted the box a few times now.

[oldfella]

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@jbutler wrote:

SKY Q Box is connected to the TV but get no sounds or picture and have restarted the box a few times now.

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Hi @jbutler 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

[jbutler]

Hi, @oldfella many thanks for the quick response, I tried that and with a new HDMI lead and still the same issue. SKY remote allows me to turn on the box off and on.

[oldfella · Accepted solution]

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@jbutler wrote:

Hi, @oldfella many thanks for the quick response, I tried that and with a new HDMI lead and still the same issue. SKY remote allows me to turn on the box off and on.

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Hi @jbutler 

When you tried 

Home 1 0 8 0 Home

was the Q box on with green led?

Also try rebooting the television.

Disconnect power lead for 30 secs and then reconnect to reboot the television.

[jbutler]

Hi @oldfella , the TV restart did the trick. Many thanks!