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Discussion topic: Sk q box stuck on a blue screen message on start up

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This message was authored by: Mairting

Message posted on ‎13 May 2023 06:13 AM

Sk q box stuck on a blue screen message on start up

The blue Q indicator keeps spinning. The orange indicator is on. The screen says

SKY

WHEN THE SCREEN GOES BLANK, PRESS HOME TO GET STARTRED

 

All on line advice has been attempted. Any suggestions?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 May 2023 06:24 AM

Re: Sk q box stuck on a blue screen message on start up

Posted by a Superuser, not a Sky employee. Find out more

@Mairting 

Have you followed this link?
https://www.sky.com/help/articles/sky-q-box-wont-turn-on  


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Shafqat2

Message posted on ‎07 Nov 2023 03:34 PM

Re: Sk q box stuck on a blue screen message on start up

My sky box is not working 

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This message was authored by: Shafqat2

Message posted on ‎07 Nov 2023 03:38 PM

Re: Sk q box stuck on a blue screen message on start up

I actually need an engineer to setup my sky box. It's because i have my room settings and the main cable is not long enough to reach to the sky box. 

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This message was authored by: Daniel0210

Message posted on ‎07 Nov 2023 03:38 PM - last edited: ‎07 Nov 2023 03:40 PM

Re: Sk q box stuck on a blue screen message on start up

Posted by a Superuser, not a Sky employee. Find out more

More details please if you want advice @Shafqat2 

 

edit: our posts crossed. If running an extension cable to the new box location won't work call Sky and arrange an engineer. There will be a charge for this. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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