Signal from SkyQ box to TV occasionally breaks and TV goes dark

[Tirthankar+Ghosh]

Occasionally, while we are watching TV, the signal from SkyQ box to TV breaks and the TV goes dark. If we switch off and on the SkyQ and TV after that, it again starts working. I think it mostly happens when we are watching a recording or OTT's like Netflix/Amazon-prime.

The SkyQ box is generally quite hot when we feel its top, so not sure if something like a internal circuit breaker breaks in the box due to the temperature. This is indeed just speculation though.

[Addie15]

Hi there Tirthankar,+Ghosh I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Tirthankar+Ghosh]

Are you able to re-escalate it please. 

[Daniel0210]

@Tirthankar+Ghosh 
As the notice at the top of the forum page states, maintenance is taking place on the Community Forums from Monday 21st. As a result we are currently unable to escalate posts to the Messaging Team until Tuesday of next week at the earliest. In the meantime you may wish to call Sky about your issue rather than wait.