Shows disappeared from the watchlist in the Netflix app

[Chodley]

 

Yeah the mistake Kieron made was picking Vampire Diary from that list. Maybe that's a real thing that Netflix don't have so they recognise it and offer alternatives (not including vampire diaries though??) but otherwise it's there and even if you mis-spell diaries (I did Vampire Dairy to see what would happen) it does find it

also the "it's as if someone in another country is watching" suggests the account has been hacked too. Need to change password and boot all devices off.

[KieronS]

it isn't just vampire diaries, the office, venom. It doesn't show up. I've logged out all devices 2 weeks ago and changed password and it still does it.. it shows all content on every other device except the sky q box connected to the same sky WiFi 

[Chodley]

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@KieronS wrote:

it isn't just vampire diaries, the office, venom. It doesn't show up. I've logged out all devices 2 weeks ago and changed password and it still does it.. it shows all content on every other device except the sky q box connected to the same sky WiFi 

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Leaving those aside for a moment, have you tried what we said to see if Vampire Diaries does show up?

[best+of+the+best]

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@KieronS wrote:

it isn't just vampire diaries, the office, venom. It doesn't show up. I've logged out all devices 2 weeks ago and changed password and it still does it.. it shows all content on every other device except the sky q box connected to the same sky WiFi 

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@KieronS you only need to type two letters for the results to show VE

Next one OF first title in the list

Just try typing single letters instead of the full programme title if the title doesn't jump out at you straight away try scrolling down until you can see it 

Also when programmes get removed from Netflix it has a Last day to watch on Netflix 

[KieronS]

This doesn't work I have tried this, look at other forums there's more than me having the exact same issue...

[superloki]

I have never had this issue previously but now I have the same issue. Shows available on my tablet and my phone and they are completely missing from Netflix on the Sky app on multiple boxes. It almost feels like it's region locked? I don't know how to raise this with Sky for them to investigate? Do I need to call them?

[KieronS]

They won't do anything. I've been waiting 6+ months for a response

[Chodley]

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@superloki wrote:

I have never had this issue previously but now I have the same issue. Shows available on my tablet and my phone and they are completely missing from Netflix on the Sky app on multiple boxes. It almost feels like it's region locked? I don't know how to raise this with Sky for them to investigate? Do I need to call them?

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All netflix devices / accounts are region locked. But yeah they should all be locked to the same region. Yours is a UK account, no VPN involved?

What do you see in "manage access and devices" on your phone app?

[TechmanagerMal]

I have had an issue with losing 3 or more of the 12 items in my continue watching list for a few months and it is resolved after 24 to 48 hours without any intervention from me.

I previously tried logging out of Netflix, rebooting everything and app refresh.

Adding a new continue works but Suits for example is missing and can be found by searching but is not playable.

Sky in general still does not know about it as I called again today.

[TechmanagerMal]

Update - 10 hours later checked and all OK?

[superloki]

So I called Sky and they seemed to think it was my sky box and said they were sending me out a new box as none of their steps fixed it. I never got a new box.

I called Netflix customer service in the end and their developers said they didn't know about the issue and that it would be resolved in 5 days and not to raise it again for now. 
sure enough - it's all resolved!

[TechmanagerMal]

@superloki As I wrote above for me it appears to just take time to correct itself.

It would be interesting to know if Netflix found a problem and resolved it or if it just took time for you.

What have others on this thread found?

[TechmanagerMal]

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@TechmanagerMal wrote:

@superloki As I wrote above for me it appears to just take time to correct itself.

It would be interesting to know if Netflix found a problem and resolved it or if it just took time for you.

What have others on this thread found?

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@KevNewMedia any update on this, please?

[H,A,C,+87]

I've just added Netflix to sky q and everything is different from Netflix on my other devices. No my list or watch list, different profile picture.  I'm wondering if this is normal or a glitch. Help anyone?

[Vdca]

Hi everyone, was there a way of resolving this?

it's happening now to me, shows disappeared from list when connected to the WiFi, if I'm on the phone instead using data I can see everything.

thanks