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Discussion topic: Settings say sky q mini box not connected to sky q box. Tried everything. What can i do?

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This message was authored by Timrwaster This message was authored by: Timrwaster

Settings say sky q mini box not connected to sky q box. Tried everything. What can i do?

Watching tv and it went blank. Tried unplugging and plugging it in but nothing has happened. Someone suggested taking the sky card out, plugging and unplugging the sky box in, putting the card back in and unplugging it and plugging it back in. Before I did that I at least had tv in my bedroom but no I have nothing.  On settings  system info it says no card inserted and status says no connection to sky q box. I now have no tv at all. I'm desperate to get it going as I love alone and don't get out much as I'm a disabled.  Nothing too technical because I may not understand.

 

 

Thank you in anticipation of your resolving the issue.

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Settings say sky q mini box not connected to sky q box. Tried everything. What can i do?

Posted by a Superuser, not a Sky employee. Find out more

@Timrwaster wrote:

Watching tv and it went blank. Tried unplugging and plugging it in but nothing has happened. Someone suggested taking the sky card out, plugging and unplugging the sky box in, putting the card back in and unplugging it and plugging it back in. Before I did that I at least had tv in my bedroom but no I have nothing.  On settings  system info it says no card inserted and status says no connection to sky q box. I now have no tv at all. I'm desperate to get it going as I love alone and don't get out much as I'm a disabled.  Nothing too technical because I may not understand.

 

 

Thank you in anticipation of your resolving the issue.


Hi @Timrwaster Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with the Mini box?

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