Seem to have signal problems watching Olympics today

[LuluGold14]

Watching Olympics on BBC and then other programmes on other channels. Pictures sometimes breaks up, other time image freezes but audio continues. This has been on and off all day. I have tried the old switching off and on etc. as per the norm from Sky, but it persists. Now very frustrating.  Getting a little bored of Sky performance having been on Sky Q since its release.

its been hot today but no storms so no idea what's going on.

any help out there ?

[PandJ2020]

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@LuluGold14 wrote:

any help out there ?

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most likely dish alignment - you'll have to call Sky for an engineer to check it or pay for a local firm to do it quicker.

[Laing1]

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@LuluGold14 wrote:

Watching Olympics on BBC and then other programmes on other channels. Pictures sometimes breaks up, other time image freezes but audio continues. This has been on and off all day. I have tried the old switching off and on etc. as per the norm from Sky, but it persists. Now very frustrating.  Getting a little bored of Sky performance having been on Sky Q since its release.

its been hot today but no storms so no idea what's going on.

any help out there ?

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@LuluGold14 do you have any trees close to you that maybe obstructing the line of sight to the satellite

[oldfella]

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@LuluGold14 wrote:

Watching Olympics on BBC and then other programmes on other channels. Pictures sometimes breaks up, other time image freezes but audio continues. This has been on and off all day. I have tried the old switching off and on etc. as per the norm from Sky, but it persists. Now very frustrating.  Getting a little bored of Sky performance having been on Sky Q since its release.

its been hot today but no storms so no idea what's going on.

any help out there ?

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Hi @LuluGold14 

If it is a satellite misalignment issue;

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[LuluGold14]

Hi Laing1 

satellite and us have been in the same place for 10 years. So not sure it's the issue. Could be the recent weather fronts I guess.

[LuluGold14]

Hi @oldfella 

Will give it a go but as we have been here 10 years and Sat has never moved, not sure this is the issue. I have an engineer coming out to look at poor wi-fi issues so can also ask them