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Discussion topic: Screen says “ viewing card not paired

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This message was authored by Monread This message was authored by: Monread

Screen says “ viewing card not paired

Screen says " viewing card not paired"

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Screen says “ viewing card not paired

Posted by a Superuser, not a Sky employee. Find out more

@Monread wrote:

Screen says " viewing card not paired"


Hi @Monread Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

If that doesn't work, try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback
No call is actually made but the Viewing card should be refreshed.

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