0

Discussion topic: Screen goes black every few minutes or every few seconds

Reply
This message was authored by Doesnotwork This message was authored by: Doesnotwork

Screen goes black every few minutes or every few seconds

The main box just replaced , goes black every few minutes of every few seconds 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Screen goes black every few minutes or every few seconds

Posted by a Superuser, not a Sky employee. Find out more

@Doesnotwork wrote:

The main box just replaced , goes black every few minutes of every few seconds 


Hi @Doesnotwork 

First make sure that the HDMI cable is correctly located at boths.

With the Q box and TV off best to completely remove the cable and then refit it.

Doesnotwork
Topic Author
This message was authored by Doesnotwork This message was authored by: Doesnotwork

Re: Screen goes black every few minutes or every few seconds

Yes i did that already . No change 

This message was authored by cuke This message was authored by: cuke

Re: Screen goes black every few minutes or every few seconds

Is the sky box plugged directly into the TV?

Doesnotwork
Topic Author
This message was authored by Doesnotwork This message was authored by: Doesnotwork

Re: Screen goes black every few minutes or every few seconds

The sky box and mini are plugged directly into the tv via hdmi. 
I have boosters in the house so they connect to those or direct to the router via wifi.

 

i have now changed the hdmi on tne main box . This is not easy as all cables etc are embedded within the wall 

 

the change has helped and the black screen gone for now. 

anotjer option will be to connect via Ethernet to the boosters 

Doesnotwork
Topic Author
This message was authored by Doesnotwork This message was authored by: Doesnotwork

Re: Screen goes black every few minutes or every few seconds

It's failing again just turning the screen on and off to a black screen. 

This message was authored by oldfella This message was authored by: oldfella

Re: Screen goes black every few minutes or every few seconds

Posted by a Superuser, not a Sky employee. Find out more

@Doesnotwork wrote:

It's failing again just turning the screen on and off to a black screen. 


Hi @Doesnotwork 

Who is your Broadband supplier and exactly what are your boosters?

Doesnotwork
Topic Author
This message was authored by Doesnotwork This message was authored by: Doesnotwork

Re: Screen goes black every few minutes or every few seconds

Bt, I have bt discs around the house. I have 17 connections no issue with any of them. It is never broadband I get aero drop out and it has been a superb service for over 10 years. Customer support all based in the UK.

 

I had the engineer out for the 3rd time plus one no show.

 

changed the main Q box for the second time which appears to work much better. No issue with black screen.  

as usual I have found it is poor product from sky and faulty equipment .

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion