Screen frozen on Accessibility on Sky Q, make it easy to find and watch the shows you love etc

[Fiona081970]

Screen is frozen, there are two buttons to potentially select. Either Settings or skip & set up later. Neither work I can't get from this screen to anything else

[Laing1 · Accepted solution]

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@Fiona081970 wrote:

Screen is frozen, there are two buttons to potentially select. Either Settings or skip & set up later. Neither work I can't get from this screen to anything else

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@Fiona081970 try the following...

Unpair the Sky Q remote from the box by holding 4&6 

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV. 

[Daniel0210]

@Fiona081970 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.