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Discussion topic: Says theres a problem with my hard disk drive so cant access Apps or recordings. Can get TV chanels

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Avatar for Carol64
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This message was authored by: Carol64

Message posted on ‎31 Dec 2023 09:53 AM

Says theres a problem with my hard disk drive so cant access Apps or recordings. Can get TV chanels

Service currently unavailable in Recordings.

Or Netflix etc due to a problem with the hard drive?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎31 Dec 2023 10:57 AM

Re: Says theres a problem with my hard disk drive so cant access Apps or recordings. Can get TV chan

Posted by a Superuser, not a Sky employee. Find out more

@Carol64 

 

Work through the steps described here:

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

 

If a hardware swap is needed, remember to remove the Viewing Card before handing the defective box over on the doorstep.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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