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Discussion topic: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so I s

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This message was authored by Chodley This message was authored by: Chodley

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Posted by a Superuser, not a Sky employee. Find out more

@Rendist wrote:

We're also having the same issue. Our Sky Q is connected via Ethernet to the router, and the internet is constantly up and down. It's completely unpredictable.  We have had it happen in the past, but usually, a reset would sort it, and now even that doesn't work. We don't have any internet issues from any other device in the house, it's down right now and I'm having no issue in posting this!



Do you have wifi disabled?

This message was authored by Rendist This message was authored by: Rendist

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Just double-checked, both the 2.4Ghz and 5Ghz bands are switched off. 

 

It says it's connected to the router but no internet is available.

This message was authored by Chodley This message was authored by: Chodley

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Posted by a Superuser, not a Sky employee. Find out more

Maybe try a manual DNS entry of 1.1.1.1 or 8.8.8.8

This message was authored by ND131 This message was authored by: ND131

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Really helpful that thank you @Chodley perhaps don't reply if you're not going to offer any suggestions??

 

As my Sky Q box is also affected and keeps disconnecting from the Internet it sounds pretty similar to some of the other issues in this thread.

This message was authored by Laing1 This message was authored by: Laing1

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Posted by a Superuser, not a Sky employee. Find out more

@ND131 wrote:

Really helpful that thank you @Chodley perhaps don't reply if you're not going to offer any suggestions??

 

As my Sky Q box is also affected and keeps disconnecting from the Internet it sounds pretty similar to some of the other issues in this thread.


@ND131 I should have added to my post to you. To contact Sky explain you have Sky Q but you have not received the Sky Q hub and you have the old hub Sky Hub and didn't recieve the newer Q hub which you should of received. They should send you out a Sky Q hub or maybe the newer Sky Broadband hub 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by ND131 This message was authored by: ND131

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

@Laing1 I will do that, thank you

 

This message was authored by SPAH This message was authored by: SPAH

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

I've done all of that over again three times, we still come back to the fact that it says it does not recognise that we are connected to the internet. This is a new SkyQ box fitted last week. Previous to that, the week before,  Sky sent a Sky box and asked us to fit it ourselves. That worked temporarily then broke down. It took the two engineers last week who came, over an hour to get it to work, and to connect it to the minibox to get that to work. Two days ago it started the same message again on the main Sky Q box and the minibox has stopped working altogether. Phoned Sky, engineer not available until Saturday morning (minibox stopped workon Monday night).  As a Diamond user and a pensioner who doesnt want to spend every evening trying to understand technical issues, I'm pretty fed up with Sky now.   Where are these boxes manufactured and why are we paying rent for them when they keep letting us down? I am making a formal complaint to Sky.

This message was authored by Oz_Arnold This message was authored by: Oz_Arnold

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Hi.

 

This probably won't help most people but I'll post it just in case it helps even one person.

 

I've been experiencing this same issue since the weekend. Both Sky Q and Sky Mini complaining yet everything else is working fine. 

 

I checked out both boxes and reset the networking.  Nada. Nothing. So I worked back through what i had done at the weekend - I'd setup an extra (third party) access point in my home office so that my phone gets steady 5g when in there.

 

I went through the entire setup of the device, and it turns out I'd left DHCP active on the Access Point. Everything else was still working fine. I'm pretty sure I'd turned off DHCP on the AP - lesson learned. Double check everything.

 

I can't decide if the other devices were working OK because they have long DHCP leases or they stuck to using x.x.0.1 for DHCP as configured. The Sky boxes were, apparently, getting an IP address as they were reporting successful connection to the broadband router but just no Internet connectivity.

 

It does feel like there could have been better error messages reported. 

 

Oz

This message was authored by Chodley This message was authored by: Chodley

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Posted by a Superuser, not a Sky employee. Find out more

Assume you mean 5GHz rather than 5G on the phone? Interesting one. Didn't know APs had DHCP services!

This message was authored by Oz_Arnold This message was authored by: Oz_Arnold

Re: Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so

Sorry, yes - that's what I meant. It's an all in one device that can be used as a router, wireless extender or access point so that's where the DHCP comes in.

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