Says no Internet on screen but Internet is working. Sky q box was making a noise this morning so I s

[Vero37]

Says no Internet connection. Sky q box was making a noise this morning so I switched it off and back on again. Do have other programmes

[oldfella]

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@Vero37 wrote:

Says no Internet connection. Sky q box was making a noise this morning so I switched it off and back on again. Do have other programmes

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Hi @Vero37 

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[cauley]

I keep getting this.  At least once a day now.  Its so frustrating.  Sky Q box is even connected by ethernet, not wifi, and it says no internet connection, when clearly there is with everything else working.  It started a couple of months ago,  perhaps once a week at most.  But as i say, its everyday now at some point.  Can be watching netflix, or youtube etc, then the prog stops, press home and get the dreaded no internet connection message.  No amount of resetting, turning all off/on and router, chnaging to wifi, makes any difference.  So hit and miss.  Sky Q box has latest software. Poor.

[SOOKIE+D]

I'm glad it's not just us. Feel like Sky Q is falling apart - everything keeps breaking in recent months after being happy for years. I've reset so many times but my box thinks it's has no internet and even when it restores the streaming is buffering/unwatchable despite me knowing the speed of internet is absolutely fine. Does anyone know if newer boxes would help? 

[Aargh]

Also experiencing the same thing, have been for weeks. Need to keep re-inputting network password constantly, several times a day, making any online streaming impossible.

Called tech support today and they are sending an engineer....but soonest appt is over a month away.

So many complaints with the same issue here....an engineer is not going to resolve, this is clearly a duff 

[cauley]

Mine appears to be sorted now. Messaged them on Twitter, went through what I've done before, turning off/on etc. The only thing I hadn't done, was on one of my mini boxes, the standby mode was set to eco, my main and other were set to auto. So I changed the eco one to auto, and fingers crossed, a week later, from losing connection 2-3 times a day, it hasn't dropped since 

[Aargh]

Interesting. That was suggested to me, but I just checked the mini boxes and we too have one set to Eco. I've changed it now, so we shall see if that makes a difference! (Not cancelling engineer yet though!)

Thank you!

[Aargh]

*not suggested!!!

[esp101]

I have the same thing and it's been happening for last couple of weeks. Like many people I am planning to cancel my Sky subscription  as the system is not what it was and the cost is getting ridiculous.

[ND131]

Having the same issues, phone, firestick, Sky Q all keep disconnecting and saying connected without Internet. Contact sky and all they do is a service checker and say that everything looks okay, having to reboot my hub every day is not okay.

I only have a Sky Q box and the router, router is around 9 years old now and never seem to be able to get a replacement even when I've upgraded.

[Laing1]

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@ND131 wrote:

Having the same issues, phone, firestick, Sky Q all keep disconnecting and saying connected without Internet. Contact sky and all they do is a service checker and say that everything looks okay, having to reboot my hub every day is not okay.

I only have a Sky Q box and the router, router is around 9 years old now and never seem to be able to get a replacement even when I've upgraded.

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@ND131 what router do you have out of the 3 in the picture below 

[ND131]

@Laing1 the first one, Sky Hub

[Chodley]

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@ND131 wrote:

Having the same issues, phone, firestick, Sky Q all keep disconnecting and saying connected without Internet. Contact sky and all they do is a service checker and say that everything looks okay, having to reboot my hub every day is not okay.

I only have a Sky Q box and the router, router is around 9 years old now and never seem to be able to get a replacement even when I've upgraded.

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That is not the same problem. Most people in this thread only have a problem with Q.

[Laing1]

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@ND131 wrote:

@Laing1 the first one, Sky Hub

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@ND131 If you have Sky Q you should have received the router in the 2nd picture the Sky Q hub as that was designed to work with Sky Q and has dual bands where as the router in the first picture only works over the 2.4Ghz band.

[Rendist]

We're also having the same issue. Our Sky Q is connected via Ethernet to the router, and the internet is constantly up and down. It's completely unpredictable.  We have had it happen in the past, but usually, a reset would sort it, and now even that doesn't work. We don't have any internet issues from any other device in the house, it's down right now and I'm having no issue in posting this!