Says I need to upgrade when I already have

[Caple10]

I'm trying to watch Sky Sports PL. I upgraded to add it yesterday and it worked fine - I watched it last night.

Now it says I don't have it and need to upgrade to watch. When I press the red button, it says I already have it in my subscription.

[Addie15]

Hi there, Caple10. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Caple10]

Hi, I still need help with this. A week later now and the channels still don't work.

[Chodley]

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@Caple10 wrote:

Hi, I still need help with this. A week later now and the channels still don't work.

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Did you see the invite chat bubble last time or didn't it work?

[Caple10]

I didn't see the bubble - I wasn't around and have only just got back to the problem.

[Dialectic+turdy]

I also have this problem, saying I need to upgrade to watch cinema which I pay for