Saying no satellite signal

[Rachel136]

Hi unable to get sky programmes on n stating no satellite signal however should be running off Wi-Fi 

[Daniel0210]

@Rachel136 

It's nothing to do with Wi-Fi. If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[Chodley]

Sky Q depends on a satellite signal even though it can access a lot of content via the internet.

You do have a dish installed?

[Jp4077]

Hi the main sky box is working, however the additional room box is saying no satalite signal?

Watching gold on the main box but waiting for tv schedule on the additional box?

[Chodley]

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@Jp4077 wrote:

Hi the main sky box is working, however the additional room box is saying no satalite signal?

Watching gold on the main box but waiting for tv schedule on the additional box?

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Have you tried power-cycling the mini?

[Jp4077]

Yes, standby, unplugged, restarted, check connection to main box and wifi, netflix etc works but no sky channels, main box still working 

[Laing1]

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@Jp4077 wrote:

Yes, standby, unplugged, restarted, check connection to main box and wifi, netflix etc works but no sky channels, main box still working 

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@Jp4077 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box