Saying I need to up grade

[Crowp]

Won't let me watch any recordings or any sky tv saying I need to upgrade, diamond member for 25 years this happens every Xmas, tried switching sky off for 10 minutes as requested by sky advisor still showing same message 

[oldfella]

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@Crowp wrote:

Won't let me watch any recordings or any sky tv saying I need to upgrade, diamond member for 25 years this happens every Xmas, tried switching sky off for 10 minutes as requested by sky advisor still showing same message 

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Hi @Crowp 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Crowp]

Thanks, but have HD package, have spoke to a sky advisor, went through a few things and now the tv is stuck on Accessibility on Sky Q 

and after what he told me to do the remote is no longer working, I give up maybe time for a change from sky, this is about the 4th Xmas things have gone wrong with sky 

got no tv or anything now 

give up 

[oldfella]

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@Crowp wrote:

Thanks, but have HD package, have spoke to a sky advisor, went through a few things and now the tv is stuck on Accessibility on Sky Q 

and after what he told me to do the remote is no longer working, I give up maybe time for a change from sky, this is about the 4th Xmas things have gone wrong with sky 

got no tv or anything now 

give up 

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Hi @Crowp 

Reset your Q box remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the Q box.

Switch your Q box back on and you then you should be able to get past the setup issues.

Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.