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Discussion topic: Sattelite constant picture loss

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This message was authored by Pdjdrd666 This message was authored by: Pdjdrd666

Sattelite constant picture loss

I am experiencing constant picture breakup and loss. I would like my satellite position moved

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This message was authored by GD1 This message was authored by: GD1

Re: Sattelite constant picture loss

Posted by a Superuser, not a Sky employee. Find out more

@Pdjdrd666  I doubt the satellite position would be moved as this serves millions of customers.

 

I think you mean your satellite dish?

 

You'd need to call Sky or employ the services of a local installer.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by nigea99 This message was authored by: nigea99

Re: Sattelite constant picture loss

Posted by a Superuser, not a Sky employee. Find out more

@Pdjdrd666 wrote:

I am experiencing constant picture breakup and loss. I would like my satellite position moved


hi @Pdjdrd666 

 

Please see this link - if you work through & still have problems you should find a link to book an engineer

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sattelite constant picture loss

Posted by a Superuser, not a Sky employee. Find out more

@Pdjdrd666 

Sky charge about £65 to move your dish ~ providing there is another suitable place for it to go. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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