Satellite signal on mini box

[Joshter]

My sky q mini box keeps displaying a message saying it can't get a satellite signal...but the main box in our household is absolutely fine. I've tried resetting my mini box three times to no success. Is there anything else I can do?

[Photon-Phil]

Same thing me here in Maidstone, Kent. 
No signal, fluctuating between locked/unlocked , not enabled to watch Sky Go and don't have the required subscription to use a Sky Q Mini box either! 

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[Richardsomers]

Same here. Can't get in touch with sky 😡

[nigea99 · Accepted solution]

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@Joshter wrote:

My sky q mini box keeps displaying a message saying it can't get a satellite signal...but the main box in our household is absolutely fine. I've tried resetting my mini box three times to no success. Is there anything else I can do?

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hi @Joshter 

The mini box gets its signal from the main box.

Even though the main box is working itself,  the first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of the mini boxes.

[Joshter]

Didn't work...🙄

[Joshter]

Worked thanks