0

Discussion topic: Satellite signal not being received every morning wen i wake up

Reply
This message was authored by Neweller This message was authored by: Neweller

Satellite signal not being received every morning wen i wake up

Since bad weather 3 months ago,nearly every morning I hav to get up and turn my box off then the signal comes back and I hav to put WiFi password back in and match my 2 mini boxes. Most days

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Satellite signal not being received every morning wen i wake up

Posted by a Superuser, not a Sky employee. Find out more

@Neweller 

So are you seeing a 'No satellite signal' error message? 

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion