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Discussion topic: Sat 1 / sat 2 plastic come out of the back of sky q box

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This message was authored by Lizy20 This message was authored by: Lizy20

Sat 1 / sat 2 plastic come out of the back of sky q box

 

 

 

 

 

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Hi there,

 

Hopefully someone can help. This piece has come out of the back of the sky q box, it was still attached to the wires so we have unscrewed it. I have tried to put it back in with no success, scared to push it too hard in case anything breaks. Does anyone know if it is a case of it being pushed back in? As said am scared to in case there's a knack to it or something

many thanks

 

lizy

 


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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sat 1 / sat 2 plastic come out of the back of sky q box

Posted by a Superuser, not a Sky employee. Find out more

That will require a new box.  It would be unusual for the connectors to 'fail' without some external force.

 

You'll need to call Sky to arrange that.  Remember to remove your viewing card.

I am just another Sky customer and my views are my own

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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sat 1 / sat 2 plastic come out of the back of sky q box

Posted by a Superuser, not a Sky employee. Find out more

That will require a new box.  It would be unusual for the connectors to 'fail' without some external force.

 

You'll need to call Sky to arrange that.  Remember to remove your viewing card.

I am just another Sky customer and my views are my own
This message was authored by Chodley This message was authored by: Chodley

Re: Sat 1 / sat 2 plastic come out of the back of sky q box

Posted by a Superuser, not a Sky employee. Find out more

Ok so something obviously pulled the box one way or the cables the other way.

 

I'm 90% sure those connectors are supposed to be soldered to the board inside, not just push contacts so chances are a new box is needed, I would call Sky to get it swapped. They might charge some nominal fee for obvious physical damage, I don't know. 

Lizy20
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This message was authored by Lizy20 This message was authored by: Lizy20

Re: Sat 1 / sat 2 plastic come out of the back of sky q box

Thank you for the replies, I will give them a call

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