Samsung TV and Sky Q connection issued

[Brad18322]

Hi.  I have recently purchased a new Samsung TV (50" QN90C Neo QLED 4K HDR Smart). I previously had an older Samsung atV but still QLED and had no issues at all. Since getting the new tv, I have had constant connection issues between tv and sky box. Probably 50% of the time when I turn the tv off and later turn it on, it will tell me there is no connection to sky box and will only reconnect once I manually turn off my sky box at the power. I can see my sky box is turned on but it won't connect no matter whether I disconnect the HDMI, and will only work actually switching the sky box off. This is annoying to say the least! I've seen a few similar issues but can't seem to find whether there has been a fix or not! Please for the love of god someone help me 🙈😩

[Quoman7]

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@Brad18322 wrote:

Hi.  I have recently purchased a new Samsung TV (50" QN90C Neo QLED 4K HDR Smart). I previously had an older Samsung atV but still QLED and had no issues at all. Since getting the new tv, I have had constant connection issues between tv and sky box. Probably 50% of the time when I turn the tv off and later turn it on, it will tell me there is no connection to sky box and will only reconnect once I manually turn off my sky box at the power. I can see my sky box is turned on but it won't connect no matter whether I disconnect the HDMI, and will only work actually switching the sky box off. This is annoying to say the least! I've seen a few similar issues but can't seem to find whether there has been a fix or not! Please for the love of god someone help me 🙈😩

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Hi @Brad18322 With both your TV and SKYQ box on standby, turn the SKYQ box on first by pressing the SKY logo button on top of the remote?

[Brad18322]

Thanks. Will give this a go for the next few days and see if it does the trick. 👍

[paultm53]

I have a new qn90d 50 inch neo connected to sky q uhd doing exactly the same. Worked well for two days then the problems started. Sky are sending out a new box but I'm not hopeful.  Will I have to send the Samsung back and get a sony / LG/ etc?

Fingers 🤞 tomorrow when I connect up the new box.