Samsung TV & Sky Q Mini Box

[FKNSKY]

Yup, you'd think they would try and test their equipment with all the main manufactures.

For me, I have a 50" Neo QLED 4K QN9 connected to the main box and a 32" Frame connected to the mini, Like I say to get mine to work he connected main tv to router via ethernet and the frame is connected via wifi and it resolved my issue imediately. Sky and or Samsung should do a bit of investigating to help try and solve these kinds of issues as  it is frustrating.

[SimonSaysSmile]

Your reply makes no sense. You said your TV was already hard wired, so the genius Sky engineer did what? Change your cable?

My Samsung TV is hard wired Ethernet. My Sky is wired Ethernet.

if I disconnect my Samsung TV from Ethernet, it starts to go back to normal.

This is very clearly a problem with Samsung TVs on the same network as Sky Q.

This is a very much under-documented and under-reported problem. Sky and Samsung need to fix it.

I'm sorry but your reply is just unhelpful nonsense.

[SimonSaysSmile]

Sorry, I misread. You were on Wi-Fi.

Many of us are only hard wired and the problem persists. A cable is not the answer.

Finding the problem and fixing it - hello, Sky? - is the answer.

Having Sky Q and Samsung TVs is not a fringe usage scenario.

[FKNSKY]

Yes i was on WIFi. After a few months of frustation, a new sky mini box, reseting sky mini box a few times,  resetting my sky q box numerous times, a cable and turning off wifi did work for me. Good luck with trying to get a fix from Sky, having spent hours on the phone, i know its absolutely frustration going round in circles with them and not getting a direct resolution . 

[Squid1968]

Not sure how it doesn't make sense.  My TV was hard wired initially as was the main box, mini box (as it wouldn't connect to the Sky mesh) and main TV.  All options were tested except mini box on Wi-Fi and the only thing that worked was if the bedroom TV was disconnected from the network.  The main TV is also a Samsung but Sky worked with that one.

The only way to fix it was to set up a VLAN on my router and connect the TV to that whilst everything else is on the standard network.

[SimonSaysSmile]

Dude you're misreading my replies cos it doesn't auto copy in what I'm replying to. I wasn't replying to you.

Vlan makes sense.

Samsung TV in same net/vlan screws it all up.

Sky and Samsung need to sort it out.

[Squid1968]

When you get an email that somebody has responded to you then you assume that the reply is meant for you.  That is the problem when others post their issues on your thread instead of making their own especially when they have a different set up