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Samsung QE55Q8C

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Boom Operator
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Post 1 of 11
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Samsung QE55Q8C

Ive just purchased a samsung QE55Q8C TV and i cant get it to pair with sky Q remote been through all the codes and nothing works!!!!!!!!!!

 

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Boom Operator
Posts: 80
Post 11 of 11
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Re: Samsung QE55Q8C

Solved!!!!! Had to factory reset the remote by holding down 7+9 for three seconds then go through the pairing process again and it works nows finally lol,thank you so much for your help though..

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Oracle
Posts: 8,179
Post 2 of 11
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Re: Samsung QE55Q8C


@starsky78 wrote:

Ive just purchased a samsung QE55Q8C TV and i cant get it to pair with sky Q remote been through all the codes and nothing works!!!!!!!!!!

 


Hi @starsky78 If you follow these instructions https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-a-sky-q-remote it will show you what you need to do. 

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Boom Operator
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Post 3 of 11
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Re: Samsung QE55Q8C

Thats what i have been doing lol been through all the codes and nothing works cant change the volume levels using sky remote...

Oracle
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Post 4 of 11
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Re: Samsung QE55Q8C


@starsky78 wrote:

Thats what i have been doing lol been through all the codes and nothing works cant change the volume levels using sky remote...


Hi @starsky78 Dont input any codes, let sky Q find it for you.  All you need to do is select your tv model when requested. 

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Boom Operator
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Post 5 of 11
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Re: Samsung QE55Q8C

Done that it does not reconise the model number which is qe55q8cam

Oracle
Posts: 8,179
Post 6 of 11
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Re: Samsung QE55Q8C


@starsky78 wrote:

Done that it does not reconise the model number which is qe55q8cam


Hi @starsky78 Its strange because Sky Q does list the model number as I just checked, try a reboot of the sky box and if that doesn't work then contact Sky directly. https://contactus.sky.com/uk

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Boom Operator
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Post 7 of 11
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Re: Samsung QE55Q8C

am i using the right code? QE55Q8CAM?

Oracle
Posts: 8,179
Post 8 of 11
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Re: Samsung QE55Q8C


@starsky78 wrote:

am i using the right code? QE55Q8CAM?


That is the correct model number however I can't test if it works because I have a different tv. But that model number is listed when you select your tv model number. So I would expect it to work. 

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Boom Operator
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Post 9 of 11
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Re: Samsung QE55Q8C

No it does not work for me its driving me nuts!!!

Camera Operator
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Post 10 of 11
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Re: Samsung QE55Q8C


@starsky78 wrote:

am i using the right code? QE55Q8CAM?


As @Dazzasky said it does find your tv have you tried 2079. ?

 

otherwise try here https://helpforum.sky.com/t5/Remotes-accessories/Need-Sky-remote-code-for-Samsung-TV/td-p/2723307

2 TVs Hisense 55” Hdr, Hisense 55” 4k, Sky q 2tb and mini box
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Boom Operator
Posts: 80
Post 11 of 11
770 Views

Re: Samsung QE55Q8C

Solved!!!!! Had to factory reset the remote by holding down 7+9 for three seconds then go through the pairing process again and it works nows finally lol,thank you so much for your help though..

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