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Discussion topic: Sales told me you can have two sky miniboxes on Sky q 1tb?

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This message was authored by Animal+78 This message was authored by: Animal+78

Sales told me you can have two sky miniboxes on Sky q 1tb?

Was the salesman correct in saying you can have two Sky miniboxes on the main skybox of 1 tb.

i have ordered the minibox,will i be able to use it or will i have to get the Sky Q 2 tb?


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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sales told me you can have two sky miniboxes on Sky q 1tb?

Posted by a Superuser, not a Sky employee. Find out more

Depends on the hardware version of the box.   Newer 1TB boxes do support 2 minis.

I am just another Sky customer and my views are my own

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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sales told me you can have two sky miniboxes on Sky q 1tb?

Posted by a Superuser, not a Sky employee. Find out more

Depends on the hardware version of the box.   Newer 1TB boxes do support 2 minis.

I am just another Sky customer and my views are my own
This message was authored by Laing1 This message was authored by: Laing1

Re: Sales told me you can have two sky miniboxes on Sky q 1tb?

Posted by a Superuser, not a Sky employee. Find out more

@Animal+78 wrote:

Was the salesman correct in saying you can have two Sky miniboxes on the main skybox of 1 tb.

i have ordered the minibox,will i be able to use it or will i have to get the Sky Q 2 tb?


@Animal+78 if you have the 1TB UHD box then yes as you can watch on 2 minis and the main box at the same time

look at the link below to see the different boxes 

https://www.sky.com/help/articles/sky-software-updates


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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This message was authored by oldfella This message was authored by: oldfella

Re: Sales told me you can have two sky miniboxes on Sky q 1tb?

Posted by a Superuser, not a Sky employee. Find out more

@Animal+78 wrote:

Was the salesman correct in saying you can have two Sky miniboxes on the main skybox of 1 tb.

i have ordered the minibox,will i be able to use it or will i have to get the Sky Q 2 tb?


Hi @Animal+78 

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sales told me you can have two sky miniboxes on Sky q 1tb?

Posted by a Superuser, not a Sky employee. Find out more

@Animal+78 

 

The UHD/HDR 1TB released in late 2019 permits two Mini boxes in simultaneous use.  It's the non-UHD 1TB from 2016-2019 that only allows one, but you'll still find references online (even on Sky webpages) which don't make a distinction between the models.

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