SKy Q change from 1TB to 2TB box

[RobertT1]

Hi, I returned to sky Q last week after cancelling back in August. I have just realised that they have sent me a 1TB box when I really need a 2tb box as I need to connect two minis at the same time. I believe the 1TB only allows 1 mini box at a time. I was about to order a second mini box when I realised the problem. Will they swap my 1TB for a 2TB? (I've only had it a week) thank you

[Nina+JS]

On my iPhone I have a connected device showing up in WiFi as Sky Titan. Does anyone know what this? Could it be a Q box?

thank you

[TimmyBGood]

@Nina+JS 

Yes, it's an internal code name for one model of Q television box: there's also an X-Wing and a Falcon, so apparently someone within Sky has a copy of a Star Wars encyclopedia...

[Nina+JS]

Thank you 😊 

[Tortia]

I have a device on my Apple ID listed as Sky X-wing.  Could it be my sky q tv box or is it my family member's Sky HD box ?

[jamesn123]

@Tortia 

Not sure why it would be listed on your Apple ID but Sky X-Wing is an internal codename for a Sky Q product

[TimmyBGood]

@Tortia 

Yes: various Star Wars related names have been spotted.

https://helpforum.sky.com/t5/Broadband/What-is-sky-titan/m-p/4317279 

[pinknina667]

Whats the difference between the different box names please? 

[TimmyBGood]

@pinknina667 

There have been four different main Q boxes versions, plus the Mini box: presumably the different internal code names refer to different models.

[Chrisee]

@pinknina667 Sky Q was introduced in 2016 since then various versions of the Q boxes have been introduced the early boxes did not support HDR which appeared on a later version. If you ask this question in the Sky Q forum one of the members can give more detail.  . 

[pinknina667]

Thanks both 😊

[Daniel0210]

@RobertT1 

A 1TB is the normal Sky Q box now provided.

You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a 3rd mini box at the same time if you’re using it for one of the apps such as Netflix.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

[TimmyBGood]

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@RobertT1 wrote:

I believe the 1TB only allows 1 mini box at a time.

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The 1TB UHD/HDR box, which permits two Mini boxes in simultaneous use, has been the default hardware since late 2019.  The restriction you refer to is applicable to the non-UHD 1TB dating from the first launch of Q in early 2016.

It has been known for those older 1TB units to be shipped by mistake, though, or where the household doesn't have a UHD subscription.

To check which Sky box you have:

1. Press Home on your Sky Q remote.
2. Select Settings followed by System info.
3. Check your Hardware version and use the table below to see which type of Sky Q box you have.

Hardware version number	Type of Sky box	UHD-capable?	HDR-capable?
32B0xx	Sky Q 2TB	Yes	No
32B1xx	Sky Q 2TB	Yes	Yes
32B2XX	Sky Q 1TB UHD or Sky Q 2TB*	Yes	Yes
32Cxx	Sky Q 1TB	No	No

[RobertT1]

Hi, I have checked and I have a number starting 32C009 which looks like it is a pre 2020 box? Does this mean that box only allows 1 mini?

[TimmyBGood]

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@RobertT1 wrote:

Does this mean that box only allows 1 mini?

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That's correct.  As I mentioned above, it's not unknown for that rather vintage model to be shipped where the household doesn't have a UHD subscription (or just in error)