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Discussion topic: SKYQ disconnecting from broadband

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This message was authored by: LeedsYinzer

SKYQ disconnecting from broadband

Hi,today the Qbox has consistantly disconnected from BB(BT) within 2 minutes of being reset..... I have used all the usual processes that are prompted, be it mains disconnect/wps button/password for BB reinputted etc.

Obvious;y this also affects the miniboxes networking too...laptops and phones are working uninterrupted on the wifi so I am wondering if the box is the problem?

other than witchcraft any one any insights? Thanks

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This message was authored by: twilight+princess

Re: SKYQ disconnecting from broadband

Posted by a Superuser, not a Sky employee. Find out more

Same here - we use Virginmedia - & the WiFi connection disappears so the Home Screen shows an error, a few hours later it comes back on.
Works for a few days then starts again.
Seems to be a long term problem for some.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
This message was authored by: Chodley

Re: SKYQ disconnecting from broadband

Posted by a Superuser, not a Sky employee. Find out more

Try powerline adapters

 

btw you don't use wps with Sky Q and a BT router.

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This message was authored by: LeedsYinzer

Re: SKYQ disconnecting from broadband

Thanks for the clarification.

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